All sales with Bounce Kicks are final

If you have any questions or concerns with regard to sizing or condition of a specific product on our site, please e-mail before committing to purchase.  

Refunds are ONLY processed based on fulfillment errors, such as incorrectly shipped or missing items. 

Feel free to contact us with any questions.



Processing speeds vary, but can take up to seven to fourteen business days before an order is boxed and labeled by our shipping department. If the product is on back order, it may take up to 21 days to be delivered. We strive to ship your items as quickly as possible and as a result, your order may arrive in separate packages. Once an order ships, the customer will receive an e-mail notification with the tracking information. 

International customers are responsible for any additional fees or taxes after an item ships.